Customer Care

We offer complimentary insured shipping within the United States.

Once your piece has completed production, you will receive a shipping confirmation with tracking information.

Please allow additional 2-4 days transit time once your order has completed production.

All orders are fully insured while in transit and require a signature upon delivery.

ALL SALES FINAL

At Maison By Tai, we take pride in offering thoughtfully curated fine jewelry, custom-made pieces, home goods, accessories, and lifestyle collections.

We believe a beautiful shopping experience begins with clear expectations, attention to detail, and thoughtful customer care. Please review this policy carefully before making a purchase.

View our full Return, Exchange & Final Sale Policy.

• $15 Extra

 At Maison By Tai, we believe every piece of jewelry deserves thoughtful care. Our fine jewelry is crafted to be cherished for years to come. With a little extra attention, you can preserve its beauty, brilliance, and timeless elegance.

A FEW NOTES ON CARE

• Keep It Away from Daily Products. Remove your jewelry before showering, swimming, exercising, or applying lotions, perfumes, and other beauty products to help maintain its natural luster.

• Store with Care. Before bedtime, gently remove your jewelry and place each piece flat on a soft fabric surface or in a separate jewelry pouch to prevent tangling, scratches, and damage.

• Clean Gently. For metal and diamond pieces, use a soft toothbrush with mild dish soap and lukewarm water. Gently brush and rinse thoroughly before drying with a soft, lint-free cloth. Avoid ultrasonic cleaners.

• Protect Your Gemstones. Semi-precious gemstones and pearls require extra care. Avoid exposing them to harsh chemicals, abrasive materials, perfumes, and solvents.

A LASTING KIND OF BEAUTY

With proper care and attention, your Maison By Tai pieces can remain beautiful treasures for years to come. Treat each piece with love, and let its elegance accompany you through life's most beautiful moments.