Returns & Final Sale Policy
Maison By Tai
Return & Final Sale Policy
At Maison By Tai, we take pride in offering thoughtfully curated fine jewelry, custom creations, home goods, accessories, and lifestyle collections.
We encourage all customers to carefully review product descriptions, specifications, and purchasing terms before placing an order.
1. All Sales Are Final
ALL SALES ARE FINAL. NO RETURNS, EXCHANGES, REFUNDS, OR STORE CREDIT, EXCEPT AS REQUIRED BY APPLICABLE LAW.
This policy applies to all merchandise purchased from Maison By Tai. Covered merchandises includes fine jewelry, diamonds, gemstones, custom and made to order pieces. Personalized and engraved items, specially sourced merchandise. Home goods, accessories, lifestyle products, and merchandise purchased at regular or discounted prices.
We do not accept returns or exchanges due to changes of mind, personal preferences, incorrect customer selected sizing, unwanted gifts, or purchasing errors.
Customers are responsible for reviewing all product descriptions, measurements, sizing, materials, specifications, and customization details before completing their purchases.
All merchandise is considered final sale at the time of purchase.
If you have any questions regarding an item, please contact us at info@maisonbytai.com before placing your order.
2. Custom, Made to Order & Personalized Purchases
All custom, made to order, personalized, engraved, modified, and specially sourced merchandise is final sale.
Customers are responsible for carefully reviewing and approving all design specifications, measurements, sizing, materials, gemstones, and personalization details before confirming their orders.
Once production, customization, or sourcing has begun, orders cannot be canceled, modified, returned, or exchanged without prior written authorization from Maison By Tai, except as required by applicable law.
Customer approval of design specifications constitutes authorization to proceed with the approved order.
Any requested changes following approval are subject to review and may result in additional charges if Maison By Tai agrees to accommodate them.
3. Damaged, Defective or Incorrect Merchandise
We carefully review and prepare merchandise before shipment.
Customers are requested to inspect their purchases immediately upon delivery.
Any visible shipping damage, suspected defect, or incorrect merchandise should be reported to Maison By Tai within 48 hours of confirmed delivery.
Claims should be submitted to info@maisonbytai.com and include the order number, a description of the issue, and clear photographs of the merchandise and packaging.
Maison By Tai reserves the right to review claims, request additional documentation, and inspect merchandise before determining the appropriate resolution.
Submitting a claim does not automatically guarantee a refund.
Claims reported outside the 48 hour period may not qualify for discretionary accommodation. This reporting period does not limit any rights or remedies available under applicable law.
Where applicable law requires a refund, replacement, repair, or other remedy, Maison By Tai will comply with those requirements.
4. Unauthorized Returns
Maison By Tai does not accept unauthorized returns.
Customers must receive written authorization from Maison By Tai before returning merchandise for any reason.
Sending merchandise back without prior authorization does not establish eligibility for a refund.
Maison By Tai does not offer discretionary refunds, exchanges, or store credit.
5. Order Review & Customer Responsibility
By placing an order, customers acknowledge that they have been given the opportunity to review the product information, pricing, sizing, materials, specifications, and applicable purchasing terms.
Customers are responsible for providing accurate billing, shipping, and contact information.
Please contact Maison By Tai before completing your purchase if you require clarification regarding a product, sizing, customization, or other order details.
6. Applicable Law & Consumer Rights
Except where required by law, Maison By Tai may decline return, refund or cancellation requests that do not meet the conditions stated in this policy. Nothing in this policy excludes, restricts, or limits consumer rights or remedies that cannot legally be waived.
Maison By Tai will comply with all applicable federal, state, and local consumer protection requirements.
This policy does not eliminate any refund or cancellation obligations imposed by applicable law.
7. Policy Acknowledgment
ALL SALES ARE FINAL. NO RETURNS, EXCHANGES, REFUNDS, OR STORE CREDIT, EXCEPT AS REQUIRED BY APPLICABLE LAW.
By completing a purchase, customers acknowledge that Maison By Tai’s Return & Final Sale Policy has been made available for review before checkout.
This acknowledgment does not waive any rights provided by applicable law.
A written copy of this policy is available upon request.
For questions regarding merchandise, custom orders, or purchasing terms, please contact:
MAISON BY TAI
Every Day Should Be an Experience.