Refund policy
Maison By Tai
At Maison By Tai, we take pride in offering thoughtfully curated fine jewelry, custom-made pieces, home goods, accessories, and lifestyle collections.
We believe a beautiful shopping experience begins with clear expectations, attention to detail, and thoughtful customer care. Please review this policy carefully before making a purchase.
1. All Sales Are Final ALL SALES ARE FINAL.
All purchases made through Maison By Tai are final sale, including but not limited to fine jewelry, diamonds, gemstones, custom-made jewelry, made-to-order pieces, personalized and engraved items, specially sourced merchandise, home goods, accessories, lifestyle products, and discounted or promotional merchandise.
We do not accept returns or exchanges, and we do not issue refunds or store credit for changes of mind, personal preferences, incorrect sizing selected by the customer, unwanted gifts, or other buyer-related reasons.
This policy applies to merchandise purchased at regular price or on sale, whether or not the item has been worn, used, or removed from its original packaging.
All final-sale restrictions are subject to applicable law. Nothing in this policy limits or excludes any consumer rights or remedies that cannot lawfully be waived.
2. Important Information Before Purchasing
We strongly encourage all customers to carefully review product descriptions, measurements, dimensions, sizing, materials, colors, photographs, and specifications before completing a purchase.
For fine jewelry, please pay particular attention to the following details where applicable:
- Ring sizes and measurements
- Necklace and bracelet lengths
- Precious metal types, purity, and finishes
- Natural or laboratory-grown diamond identification
- Diamond and gemstone specifications
- Carat weights and other stated measurements
- Personalization, engraving, and customization selections
- Any additional product-specific disclosures
Product photographs may appear differently depending on lighting, screen settings, and display resolution. Customers should rely on the written product specifications and contact us if clarification is needed. Photographic differences do not excuse merchandise that is materially different from its description.
If you have any questions or are uncertain about a product's sizing, appearance, materials, specifications, or suitability, please contact Maison By Tai through the Contact Us page at maisonbytai.com before placing your order.
We encourage customers to allow sufficient time for questions to be answered and any necessary details to be clarified before purchasing.
Because all sales are final, we recommend that customers refrain from placing an order until they are comfortable with their selection and have reviewed all relevant product information.
By completing a purchase, customers acknowledge that they have been given access to the product information and this policy before placing their order. This acknowledgment does not waive any rights or remedies provided by applicable law.
3. Custom-Made, Made-to-Order & Personalized Jewelry
ALL CUSTOM-MADE, MADE-TO-ORDER, PERSONALIZED, ENGRAVED, MODIFIED, AND SPECIALLY SOURCED JEWELRY IS FINAL SALE.
These pieces may be designed, manufactured, altered, personalized, or sourced specifically to meet an individual customer's selections or requirements.
Accordingly, we do not accept returns or exchanges, or provide refunds or store credit for changes of mind, personal preferences, incorrect customer-provided measurements, or changes in personal circumstances, except as required by applicable law.
Design Approval and Customer Authorization
Before production or sourcing begins, customers may be required to review and approve applicable order details, including design specifications, measurements, sizing, precious metal selection, gemstone characteristics, engraving, personalization, and any other agreed-upon features.
Where written approval is required, production will not begin until the necessary authorization has been received.
Customers are responsible for reviewing the information they submit and confirming that their selections accurately reflect their intended order.
Changes and Cancellations
Once production, customization, alteration, or sourcing has begun, customer-requested cancellations or modifications are not permitted unless expressly authorized by Maison By Tai or required by applicable law.
Requests for changes submitted before production or sourcing begins are subject to review and are not guaranteed to be accommodated.
Any approved changes may involve additional charges or adjustments to the original specifications. Such charges or changes will be disclosed for customer approval before proceeding.
Handcrafted Characteristics Certain custom-made or handcrafted pieces may exhibit minor variations that are consistent with the disclosed materials, craftsmanship, and approved design.
Such variations do not include manufacturing defects, inaccurate material representations, or material differences from approved specifications.
The final-sale designation does not eliminate any legally required remedy for merchandise that is defective, misrepresented, or materially different from the agreed-upon order.
4. Damaged, Defective, or Incorrect Merchandise
Maison By Tai is committed to addressing legitimate concerns regarding merchandise that arrives damaged, defective, incorrect, or materially different from its description or approved specifications.
If you believe there is a problem with your purchase, please contact us as soon as reasonably possible, preferably within 48 hours of delivery, through the Contact Us page at maisonbytai.com.
To assist with reviewing your concern, please provide the following information when available:
- Your full name and order number • A description of the issue
- Clear photographs of the merchandise and the area of concern
- Photographs of any relevant packaging or accompanying documentation
- Any additional information reasonably requested to evaluate the concern
The requested 48-hour reporting period is intended to help us investigate concerns promptly. It is not an absolute deadline and does not limit any rights or remedies available under applicable law.
Review and Resolution
Maison By Tai reserves the right to reasonably investigate reported concerns and, when appropriate, request supporting documentation or arrange an inspection of the merchandise.
Where an inspection is necessary, we will provide instructions before the item is sent for review.
Any remedy will be determined based on the circumstances, the applicable legal requirements, and the nature of the issue. Where required by law, an appropriate remedy may include repair, replacement, refund, or another legally available resolution.
Maison By Tai does not guarantee that a particular remedy will be available in every circumstance, and nothing in this section limits remedies that must be provided under applicable law.
5. Unauthorized Returns
Because all sales are final, customers must not send merchandise back to Maison By Tai without first contacting our customer care team and receiving return authorization or other instructions.
Sending merchandise without prior authorization does not create eligibility for a refund, exchange, or store credit.
If a return is authorized as part of resolving a merchandise concern, customers must follow the instructions provided by Maison By Tai.
This section does not restrict any return or other remedy required by applicable law.
6. Refunds, Exchanges & Store Credit
Maison By Tai does not offer discretionary refunds, exchanges, or store credit for final-sale merchandise.
This includes purchases made at regular price, promotional prices, or discounted prices.
If a refund, exchange, repair, replacement, or other remedy is required by applicable law or expressly approved by Maison By Tai, the applicable terms and instructions will be communicated to the customer.
Any refund that is legally required will be processed in accordance with applicable law.
No restocking fee is charged under this final-sale policy because discretionary returns are not accepted. Any fees associated with an individually authorized resolution will be disclosed in advance and must comply with applicable law.
7. Customer Care & Policy Requests
We understand that purchasing fine jewelry, particularly custom-made or specially sourced pieces, is an important decision.
Our customer care team is available to answer questions, clarify product information, and provide guidance before a purchase is completed.
For questions regarding this policy, product details, or an existing order, please contact us through the Contact Us page at maisonbytai.com.
Customers may request a written copy of our Return, Exchange & Final Sale Policy at any time.
8. Applicable Law
This policy is intended to establish clear purchasing terms while complying with applicable consumer protection laws.
Nothing in this policy excludes, restricts, or modifies any rights, warranties, or remedies that cannot lawfully be excluded, restricted, or modified.
Where applicable law requires a different outcome from a provision of this policy, the applicable legal requirement will govern.
Our Commitment to You
At Maison By Tai, all sales are final, but our commitment to exceptional customer care continues beyond the purchase.
We value your trust and are committed to providing accurate product information, clear communication, and thoughtful attention throughout your shopping experience.
Thank you for choosing Maison By Tai.
Every day should be an experience.